Bellman Captain - Full-Time in Crested Butte, CO at Boxer Property

Date Posted: 7/21/2020

Job Snapshot

Job Description

The Bellman Captain is the team lead ambassador who is key to the first impression guests receive by leading the team of Bellmen - the first person guests meet and interact with, setting the tone of the guest experience. Seasonal employees also receive employee discounts and ski passes.  This position is a permanent, full-time position and includes resort discounts and winter ski pass.

Role Responsibilities:

  • Acknowledges and greets guests with a sincere smile and voice
  • Must greet and welcome arriving/in-house/departing guests
  • Assist with guest by lifting and carrying guest luggage to guest rooms and guest vehicles
  • Must be knowledgeable in parking fees and be able to enter parking fees into the data base system
  • Have knowledge on how to comply with company service standards when accompanying guests to their guest rooms
  • Assist guests by lifting and carrying guest luggage to guest rooms and guest vehicles
  • Learn and remember company guest service standards
  • Gain knowledge of all property parking lot entrances and exits, streets and local highways
  • Provides guest with directions as needed
  • Organize and schedule the team members ensuring coverage for this critical operation at all times
  • Coaches and trains employees
  • Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc. in order to maximize guest satisfaction
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code
  • Performs any other duties as requested by supervisor which may include assistance within hotel

Qualifications

Qualifications

Required Knowledge, Experience and Education:

  • High school diploma or equivalent
  • Clean driving record and a valid, current, and non-probationary USA driver’s license
  • Must be flexible in hours and days worked
  • Able to speak, read, write and understand English
  • Able to repetitively lift and carry up to 50 pounds on a regular basis
  • Knowledge local roads and surrounding highways
  • Sound judgment and discretionary skills and be able to work with little or no supervision
  • Excellent team management skills
  • Excellent organizational and time management skills
  • Excellent communication and interpersonal skills able to interact with many types of personalities

Benefits:

Boxer Property offers a full range of benefits including medical, dental, vision, optional life & AD&D, disability, critical illness, accident, Healthcare FSA, 401K available the first of the month following hire; and generous PTO accessible after 90 days.

No calls or agencies please. Boxer Property will only employ those who are legally authorized to work in the United States.

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